Shipping policy
6.1 Delivery will be completed when we, or our authorised courier company, deliver the products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe.
The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
6.2 If the personal handover of the order is not possible and no leave safe is available Pots for Tots may also deliver the order to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the order may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”. The customer will be notified of such delivery to a neighbour via delivery notice or via email.
6.3 If neither a personal handover nor a delivery to a neighbour is possible we will try and deliver later that day or the following week. You are obliged to bear all expenses related to aforesaid default of acceptance.
The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
6.2 If the personal handover of the order is not possible and no leave safe is available Pots for Tots may also deliver the order to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the order may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”. The customer will be notified of such delivery to a neighbour via delivery notice or via email.
6.3 If neither a personal handover nor a delivery to a neighbour is possible we will try and deliver later that day or the following week. You are obliged to bear all expenses related to aforesaid default of acceptance.